Programs Offered through THE CENTER: 

·         Mental Health Outpatient Counseling

·         Alcohol/Drug Outpatient Counseling

·         Severely Emotionally Disabled Kids Program

·         Severely Mentally Disabled Adults Program

·         Intensive Case Management (ICM) for Adults with Mental Illness

·         Assertive Community Treatment (ACT) for Adults with Mental Illness

·         Intensive Residential Rehabilitation (IRR) for Adults with Mental Illness

·         Psychiatric Rehabilitation and Community Integration (PRCI) for Adults with Mental Illness

o        Vocational Rehabilitation

o        Residential Rehabilitation

o        Educational Rehabilitation

o        Peer Support Services

o        Skill Building Services

·         Prevention and Education for

·         Intensive Home Base Services (IHB)

·         Crisis Services

q       Access to after hours services

·         TCN Crisis Hotline, 1-877-695-6333

q       Assistance available at no additional costs for those person’s served, and their families or significant others, who speak a language other than standard English and who have a communication disorder, such as deafness, or hearing impairment. Also available is assistance to those in need of auxiliary aids for sensory-impaired clients/family members and significant others. This would include:

·         Interpreters fluent in the first vernacular language of the person served, and with demonstrated ability and/or certification

·         Services provided by a professional who is able to communicate in the same vernacular language of person’s served

·         Referral to a service that provides interpreters

·         Referral to a service that provides auxiliary aids for sensory-impaired individuals

q       Services shall include,

·         Sensitivity to ethnic and cultural differences among people

·         Promotes freedom of choice among therapeutic alternatives for the person receiving services

·         As clinically appropriate, provision that no person served shall be denied access to any service based on their refusal to accept other services recommended by the Center

·         Services in least restrictive setting

·         Delivery of services in the natural environment of the person receiving services as appropriate

·         Continuity of therapeutic relationships

·         Perceived needs of the person receiving services

q       Maps are located throughout the building and in each office of emergency exits and/or shelters, fire suppression equipment, first aid kits, etc.

q       Ways in which client input is given re: quality of care:

·         Client Satisfaction Surveys

·         Mental Health Adult and Kids Outcomes

·         Alcohol/Drug Outcomes; Exit Interviews 

·         Focus Groups

q       Program Rules:

·         Copy of program rules specifying restrictions a program may place on a person, events, behaviors and/or attitudes that may lead to a loss of privileges and the means by which the lost rights/privileges can be regained are given for all our Alcohol/Drug clients (“Conditions of Treatment and Program Rules”) and all Intensive Residential Rehabilitation clients (“IRR Residential agreement”).  All clients are expected to conduct themselves in a respectful manner at all times.  Offensive language, attitudes and/or behaviors will not be tolerated.

q       Diagnostic Assessment:

·         Through completing a diagnostic assessment, treatment recommendations/assessed needs will be formulated to help with the development of a treatment plan/discharge plan. The purpose and process of a diagnostic assessment is to maximize opportunities for the persons served to gain access to the Center’s programs and services.  Each person served is actively involved in, and has significant role in, the assessment process.  Assessments are conducted to identify strengths, needs, abilities and preferences of each person.

·         Assessment will be Culturalogical

q       Community Resources

·         Staff is knowledgeable of public assistance and informs and refers persons served based on eligibility and needs identified in the diagnostic assessment. 

q       Individualized Service Plans:

·         Individualized Service Plans are developed with each person served actively engaged in the planning process and in determining the direction of his/her individual plan.  The plan contains goals and objectives that incorporate the unique strengths, needs, abilities, and preferences of the person served along with therapeutic interventions that the clinical staff would provide. The plan includes two components, the first addresses the global needs and the second component provides a blueprint for individual service development and is consistent with the outcomes expected by the person served and the Center.  Progress on Service goals will be communicated to persons served through routine review of progress notes during direct service and review of Individualized Service Plans.

q       Discharge/Transition:

·         The purpose and process of discharge/transition is to plan and ensure a smooth or seamless transition/discharge from the Center.  Each person served is actively involved in and has significant role in deciding when discharge/transition is appropriate (completion of treatment plan goals).  Alcohol/Drug clients will complete an “Exit Interview” before discharge and all clients both alcohol/drug and mental health will complete an “Exit Satisfaction Survey”. If a person is involuntarily discharged due to non-compliance, the staff member will make efforts to notify the person served before discharge (It is recognized that there are times this is not possible).

q       Aftercare and Discharge / Transition Planning

·         Alcohol/Drug clients will be informed at time of orientation into Intensive Outpatient Program or Adolescent Outpatient Program and that there is an Aftercare component of their treatment.

·         The purpose and process of discharge/transition is to plan and ensure a smooth or seamless transition/discharge from the Center.  Each person served is actively involved in and has significant role in deciding when discharge/transition is appropriate (completion of treatment plan goals).

·         Alcohol/Drug clients will complete an “Exit Interview” before discharge and all clients both alcohol/drug and mental health will complete an “Exit Satisfaction Survey”.

·         If a person is involuntarily discharged due to non-compliance, the staff member will make efforts to notify the person served before discharge (It is recognized that there are times this is not possible).

·         When a person is discharged or removed from a program for aggressive/assaultive behavior, follow-up occurs to ensure linkage to appropriate care within seventy-two (72) hours post discharge.

q       Person responsible for service coordination:

·         Primary Therapist

·         If Primary therapist is not involved, Primary Community Psychiatric Supportive Treatment Provider or Case Manager becomes person responsible for service coordination.